Website Maintenance

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Client Testimonials

  • They have done a wonderful job with my website. It is clear, colourful, and very professional. Even better is the service I receive when I need something updated.

    Tech Busy Team See More
  • I have found your service very helpful in tracking down webpages that are infringing upon my copyrights. Thus far using your service, I have been able to track down around a half-dozen webpages th Michael Haaren See More

Website Maintenance & Support

IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate more on growing your business and worry less about your IT. Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge.

We believe that professional maintenance and support is the right way to reduce software system and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Features

  • 24/7 Help Desk Support with a 60 minute guaranteed response
  • 24/7 Server monitoring and problem resolution
  • 24/7 E-mail Support.
  • Office timing (10.30 am to 6.00 pm) Telephonic support.
  • Network and remote connectivity management
  • Total IT Security - antivirus, SPAM filtering, antispyware, web content filtering
  • Automated security patch deployment
  • Inventory tracking and reporting
  • New technology guidance and consulting

Maximum uptime for your business critical applications

Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Support team is immediately alerted when your system and applications cross the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

Reliability, security and productivity

Maximize employee productivity and network uptime through routine maintenance and regular tuning. Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT systemís robustness multi-fold.

Live access to IT Professional

You can reach your support team of IT professionals for all help desk issues as well as complex network problems 24x7.

Our support team is always online and at your disposal for problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise and they are at a short distance of just an e-mail or phone call.

TAG11 Infotech understands that response times are critical and thatís why we set our Service Level Agreement to 60 minutes response time to your call and assign an engineer to resolve your issue.

Server maintenance

24x7 monitoring of your core applications, hardware and overall system performance to ensure resources are accessible every time you need them:

  • remote support for server applications
  • security patches management
  • application monitoring
  • event log monitoring
  • performance monitoring

Workstation maintenance

Receive comprehensive preventative maintenance services for your computers that include spam filter and anti-virus protection. Gain access to 24/7 help desk support, anti-virus software with automated updates, spyware and adware scanning and removal, automated patch assessment and updates, tracking of software and hardware assets.

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